Privacy Policy

Last Updated: January 1st, 2026

Mobile Blu (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

By using our website, booking our services, or communicating with us, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that is necessary to provide our mobile detailing services and operate our business effectively.

Personal Information You May Provide

This may include:

  • Full name

  • Phone number

  • Email address

  • Vehicle details (make, model, condition)

  • Service address or general location

  • Booking details and service preferences

  • Payment-related information (processed securely through third-party providers)

  • Communications with us (calls, emails, forms, messages)

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on our site

  • Referral sources

This information is used for analytics, security, and website improvement.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To schedule, provide, and manage detailing services

  • To communicate with you regarding bookings, confirmations, updates, or support

  • To process payments and invoices

  • To improve our services, website, and customer experience

  • To send promotional messages or offers (only where consent is provided)

  • To comply with legal and regulatory requirements

We do not sell or rent your personal information to third parties.

3. Consent

By providing your personal information to Mobile Blu, you consent to its collection, use, and disclosure as outlined in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the information below.

4. Disclosure of Information

We may share your personal information only in the following circumstances:

  • With service providers who assist us in operating our business (e.g., payment processors, booking software, website hosting, marketing platforms)

  • When required by law, regulation, court order, or legal process

  • To protect our legal rights, property, safety, or the safety of others

All third parties we work with are required to protect your information and use it only for authorized purposes.

5. Payment Processing

Payments are processed securely through third-party payment processors. Mobile Blu does not store full credit card or payment details on its servers.

6. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

  • Improve website functionality

  • Analyze website traffic and performance

  • Enhance user experience

You can control or disable cookies through your browser settings, though some features of the website may not function properly as a result.

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Meet legal, accounting, or regulatory requirements

When information is no longer required, it is securely deleted or anonymized.

8. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information against:

  • Unauthorized access

  • Loss or theft

  • Misuse or disclosure

Despite these measures, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Access & Correction

You have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate or incomplete information

Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe, as required by law.

10. Marketing Communications

If you opt in to receive promotional messages, you may unsubscribe at any time by:

  • Using the unsubscribe link in our emails

  • Contacting us directly

We comply with Canada’s Anti-Spam Legislation (CASL).

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

12. Children’s Privacy

Our services and website are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us via our website contact form or give us a call.